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GShipExpress - Services at U.S/Europe/Taiwan Address

Services at U.S. / Europe / Taiwan Address

GShipExpress offers consolidation, repacking and storage services at your GShipExpress addresses.
You can use these services to help you save on international shipping.



Consolidation of Packages

How much you save on shipping is our business. Shipping packages separately will cost much more than consolidating them into one shipment.

With GShipExpress, you have the flexibility to select multiple packages (from a single warehouse location) to be consolidated and shipped to you in a single shipment.
Select them in "Packages" to ship them together to save on shipping costs.

The first 0.5kg for international shipping is always more expensive than the subsequent 0.5kg charges.
Instead of paying twice for the first 0.5kg, ship your packages together so you only have to pay the first 0.5kg charge once!
In fact, the heavier your package, the less it costs per kilo to ship your package.

  • For every shipment, you may consolidate up to 3 packages at no charge.
  • Every subsequent package thereafter costs $4.
  • Remember to check your country's customs and duties limits to ensure that the total value of your shipment does not exceed this limit!



Complimentary Repacking

While other service providers charge you a premium for their repacking services, GShipExpress recognizes the value of cost-savings to our customers.

GShipExpress offers the services of FREE complimentary repacking on all your package at our warehouses at NO CHARGES.

With this, you can always shop with ease regardless of how the retailers pack your package. All your packages will be inspected and repacked by our professional logistics team to minimize the airspace in your every package.
Our team will change the packaging to a more suitable size to reduce the dimensions when possible.

For each package that we repack due to dimensional weight, you save not just on shipping costs, but also the repacking cost!

An example of your cost savings:-

Shipping Charges
Actual weight: 5 kg
Volumetric weight: 8 kg
Volumetric weight after repacking: 6 kg

Repacking
Other Service Providers charge: US$3 -7 per package repack
GShipExpress FREE!

In an instance, your shipping costs will be based on 6 kg alone. You save the shipping cost of 2kgs plus FREE repack.

Repack Policy

Repacking is a service that is given to you at NO CHARGE when

  • the dimensional/volumetric weight can be reduced
  • the dimensional/volumetric weight is at least 1kg more than the actual weight
  • the contents of your original package are not compromised by repacking

Do note that repacking of your package may require an extra 1 or 2 business days from the delivery date of your package. For packages exceeding 30kgs after repacking, additional fees may apply.

Things that we DO NOT do for repacking

  • Repack of multiple packages into a single package.
  • Removal of item casing/cover (shoe box, egg shell cover, etc) that will put the item at risk of damaged during international shipping.
  • Removal of bulky bubble wraps or pillow fillets that will put the item at risk of damaged during international shipping.
  • Repack of fragile items (For fragile item, the original package will be left intact to prevent risk of damaged during international shipping)
  • Will not repack beyond the point if it requires items to be bended or compress. (for example, styrofoam sword, feather jacket)



Free 30 days Storage

GShipExpress offers 30 days free storage at our warehouse locations while you wait for your packages to arrive for consolidation.

After 30 days, storage is charged at the low cost of just US$1 a day per package.



Discard of Package

In any event if you do not wish to ship your package, you may chose to discard the package. This will prevent any unnecessary storage charges incurred to you.

Note that our free storage of package is limited to the first 30 days and $1/per day charges will be applicable after 30 days.

Once the package is discarded, we will dispose off your physical package after 3 working days . We will not be able to retrieve your parcel or contents once your package is discarded.

To know how to discard your package, you may click on the discard button when you view your package details.



Domestic Returns

As GShipExpress is neither a retailer nor a reseller, please note that all returns are subject to the final decision of the merchant/reseller. However, we certainly will help you process your returns if you require it.

Returns can be made from both your GShipExpress locations or from your home.
Please note that return shipments from your home are subject to International shipping rates.

Return Charges

1. Administrative/Processing Fee
Return shipments carry a processing fee of US$15 per shipment, as well as a per kg charge as the below chart shows.
Per Package Per weight-step of 1kg
US$15 US$3

2. Shipping charges

Domestic/International shipping charges (if any) from your GShipExpress location will be borne by you, along with any additional charges levied by the online retailers.
The necessary steps for Return shipments are listed in the chart below to return items from your GShipExpress address to the merchant.

Steps Orders purchased directly from merchant Shop4Me orders
1 Check with the merchant for their return policy.

Points to note:-
- Is your article eligible for returns?
- Mode of refund some merchants only offer shopping credits or vouchers as a refund
- The window of returns eligibility

Most online merchants have a 15 to 60 day window period for their returns policy

Bear in mind that international shipping back to the merchant may take between 7 to 10 working days

If your article is eligible for returns, make sure you have the following from the merchant
- A commercial invoice
- A returns label
- A returns authorization reference number (RMA reference number), if available.
Let us know which package or shipment you like to return. Please contact customer service.
2 Email us with the details of the package or items which you wish to return.

Please provide us with
- a copy of the returns label and
- a returns authorization reference number (RMA)
if applicable, from the merchant
We will check with the merchant for their returns policy on your behalf and obtain from them;

- a copy of the returns label and
- a returns authorization reference number (RMA)
if applicable, from the merchant
3 We will email you the applicable charges for returning your package(s) or item(s)

This includes the:-
- Returns Administrative/Processing fees and
- Domestic/International shipping fees, if any
We will email you the applicable charges for returning your package(s) or item(s)

This includes the:-
- Returns Administrative/Processing fees and
- Domestic/International shipping fees, if any
4 Once the payment for the returns fees/charges have been made, please allow 2 business days for the local GShipExpress office to process the returns

After the items(s) have been returned to the merchant, check that you received the refund from the merchant.

Refund policies and processing times and dates vary from merchant to merchant.

You will need to liaise directly with the merchant if there are any delays in the refund process.
Once the payment for the returns fees/charges have been made, please allow 2 business days for the local GShipExpress office to process the returns

Once we have received the refund from the merchant for your items, we will transfer this refund to your payment account within 7 business days, less any applicable charges.



Inspection and Extra Services

GShipExpress will always be ready to fulfill every customers request or requirement.
Hence, we provide the following inspection and extra services for customer to exercise flexibility in handling their packages.
To request for extra services on your package, please drop us a email


Extra Services Charges applied per packages
Separating of items from a single package into multiple packages $5 per package
Add Security tape $2 per package
Add Bubble Wrap around items $2 per package
Add Air Pillows for cushioning $2 per package
Inspection of items with invoice $2 per package
Take Pictures $2 per package
Other special request not stated Will advise charges based on special request