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FAQ

Shopping Online

Q1. Can I submit orders for pre-order ,back order item?

Answer:

Please refrain from submitting as it has longer processing time.
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Q2. Can you auction for items on eBay on my behalf?

Answer:

Unfortunately, we do not provide this service and cannot bid for items on your behalf. However, if you wish to purchase an item for auction on eBay, you may instruct us to use eBay's "Buy It Now" purchase option. In our SHOP4ME order form, please indicate this under 'Other Instructions'.
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Q3. When will my orders be process after I've submit my orders?

Answer:

We will process your orders within 2 working days.
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Q4. A merchant promotion is ending soon, can you help to place my order immediately?

Answer:

Our Order Processing team will fulfill and place your SHOP4ME orders within 24 hours.
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Q5. I have made payment for a SHOP4ME order but some items in my orders are now out of stock and have not been placed. Will I be refunded for these items?

Answer:

Not to worry, G-ship will only charge you for items which have been successfully ordered, therefore no refund is necessary for items which could not be ordered.
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Q6. What if the merchandise I received is wrong items or having defacts?

Answer:

GShipExpress helps to delivery the items to you,
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Q7. How can I check the status of my orders?

Answer:

You may check the statuses of all your orders under "Current Orders"
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Q8. What happens if my order exceeds S$400.00

Answer:

There will be GST charges.
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Q9. Any restriction on placing orders?

Answer:

Please check the list of prohibited products and should refrain from submission.
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