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FAQ
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FAQ

Services at U.S/Europe/Taiwan Address

Q1. How do I inform GShipExpress to mail out my packages?

Answer:

You decide when you want us to ship your items. You may login to your account and select your package.
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Q2. How long can I leave the package at GShipExpress warehouse?

Answer:

We will receive and store your packages for you, with no extra charges up to 60 days.
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Q3. If my package was delivered to the wrong address, what should I do?

Answer:

Please contact your merchant to redirect your package to your correct G-ship address.
The merchant will only accept instructions from you, the purchaser.
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Q4. Why have I received more than one package at my G-Ship address for one single order?

Answer:

The number of packages will depend on how the online merchant shipped your order to us.
This could be due to:
- lack of stock availibility for one or more of the items in your order; the item would be shipped once available.
- articles shipped from different warehouses
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Q5. The online merchant has advised that my package(s) has been delivered to my G-ship address. Why isn't it showing up on my G-ship account manager as arrived?

Answer:

We aim to update package status arrivals by the end of the next business day (of arrival).
However, sometimes there are cases where the ownership of the packages cannot be identified easily due to:
- Name indicated on the package not matching your G-ship account Registered name
- Incomplete delivery address (e.g. missing Suite number)
Please let us know if your packages are still not showing up within 2 business days after delivery has been advised by the merchant.
For us to trace your article easily, do let us have a copy of the merchant invoice and shipping documentation/tracking information.
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Q6. Can you check my package to ensure that all items were delivered correctly and in good order?

Answer:

Yes, of course! Please note that package checking is an additional service which carries a service fee of US$5 per package.
Do email our Customer Service(insert link here) to inform us of such requests!
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Q7. When attempting to delivery my package(s) to my G-Ship address, your office was closed and the courier was unable to deliver them. So what happens now?

Answer:

Please note that each country has its own procedures for failed deliveries.
If a failed delivery has occurred due to our office being closed, the courier will either (A) redeliver the article on the next working day, or (B) leave a notification slip for us to arrange for a redelivery.
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Q8. What are the items subject to custom duties?

Answer:

Kindly refer to the country custom duties before ordering.
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